OVERVIEW

This website is operated by the party identified in the Contacts section of the website, SUPER RIDES INC. Throughout the site, the terms “we”, “us” and “our” refers to them. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our SUPER RIDES INC site and/ or purchasing items(s) or service(s) from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, clients, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of SUPER RIDES INC Service, use of the SUPER RIDES INC Service, or access to the SUPER RIDES INC Service or any contact on the website through which the service is provided, without our express written permission. All of our content on our website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information, e.g.,the office manager/dispatcher at (386) 215-2006. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site and to contact the office at (386) 215-2006for current information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Fares are subject to change without notice.

We reserve the right at any time to modify, discontinue the Service, vehicles or drivers (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

We have made every effort to display information on our Products or Services as accurately as possible. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities of trips purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit reservations that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to independent drivers without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party drivers or third-party vehicles.

Any use by you of optional drivers and their vehicles offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which drivers are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY

Certain content, products and services available via our Service may include materials, vehicles, and drivers from third parties.

Third-party links, if any, on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, vehicles, drivers or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions with or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to service or fare descriptions, pricing, promotions, offers, charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall We, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some countries, states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold Us harmless and any parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by us.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against Us.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the country, state or province in which We are incorporated.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - RESERVATION COMMUNICATION

Once a resevation is made, all communication must be received by text message or telephone. Email, voicemail, and/or FAX requests are not accepted. 

SECTION 21 - LATE NIGHT & EARLY MORNING ADJUSTMENTS

Late night and early morning price adjustments enable us to offer service during those times. The charge offers our drivers an incentive to be available late at night and early morning, without it, we simply could not offer service during those times. Reservations with actual curb pick-up times during the hours of 12:00 AM Eastern Time and 6:00 AM Eastern Time will incur a $30 adjustment. The Late Night Early Morning adjustment is not inclusive of a driver gratuity.

SECTION 22 - HOLIDAY & SPECIAL EVENT ADJUSTMENTS

Holiday and Special Events adjustments enable us to offer service on holidays. The adjustment offers our drivers an incentive to be available on holidays, without it, we simply could not offer service on those days. The Holiday and Special
Event adjustment varies is applied on the following holidays. The holiday adjustment is is not inclusive of the driver's gratuity.

$50 New Year's Eve, New Year's Day, Thanksgiving Day, Christmas Eve, Christmas Day, Easter Sunday, Memorial Day, Independence Day, Labor Day

$25 Special Events including but not limited to: Mother's Day, Father's Day, Rolex 24 Hour Race, Daytona 500, Spring Break, Concerts, Bike Week, Daytona Supercross, Coke 400, Daytona 200, Daytona Short Track, Jeep Beach 24, Wawa 250, Biketoberfest, Rockville Concerts

SECTION 23 - MONEY BACK GUARANTEE

Limited to one (1) trip less than (30) miles, subject to management approval. Excludes Weddings, Proms, Special Events, Early Morning Late Night Pick-Ups, Holidays and/or trips offered by third-party independent contractors, and long distance trips. A long distance thirty is a trip thirty (30) miles or over.

SECTION 24 - ACCOUNTING & BILLINGS

(a) Full payment is made at the time of the reservation booking. We accept MasterCard, VISA, American Express, Discover, Zelle, Cash, and Personal Checks with driver's license or State ID. Personal checks are subject to management approval.

(b) The base rate does not include parking, wait time, additional stops, route changes, destination changes, holiday, late night/early morning or weekend adjustments, driver gratuity, or any other applicable fees, if any.

(c) Reservation confirmations fares are estimates only on the base fare. The client’s final fare may be higher than the reservation confirmation. All rates are calculated in local currency and billed in U.S. dollars or at the prevailing exchange rate, rates may vary. In booking a reservation, you authorize SUPER RIDES INC to bill you accordingly or charge the credit card provided for the services rendered at the rates given at the time of reservation and any charges incurred during the trip.

(d) Corporate account trips are billable by a company credit or debit card. The bank card must have the name of the company on the card, otherwise it is considered a personal trip. For clients seeking reimbursement, paper, email, or text receipts are available.

(e) Auto Gratuity Law: In 2012, the IRS stated that automatic gratuities would be classified as service charges beginning in January 2014. Automatic gratuities count toward employees' regular paychecks and are taxed differently than traditional tips. Employers must also report charges as a wage on payroll reports, not as tips.

SECTION 25 - AIRPORT & CRUISE PORT TRIPS: PRIVATE OR NOT PRIVATE?

At SUPER RIDES INC we try our best to provide on-time comfortable first-class luxury transportation. When you book a trip with us, we will book it for you and your party. However, on occasion there are exceptions including but not limited to: flight arrival delays, departure delays, baggage claim delays, emergency flights, bereavement flights, holiday travel, last-minute bookings, and shuttle runs. In such cases SUPER RIDES INC reserves the right to make additional pick-ups or drop-offs during your trip with no fare adjustment.

SECTION 26 - ORLANDO MCO ROUTE

In most cases your SUPER RIDES INC Express Service to Orlando MCO International Airport is priced taking Interstate 95 South to Exit 212, 407/528 West. Other routes are available however this is ultimately the discretion of the driver. Clients desirous of taking alternate routes e.g., State Road 417 or Interstate 4, there is a $25 fare adjustment.

SECTION 27 - CHILD SEATS & BACKLESS BOOSTERS

Child seats and/or backless booster are available upon advance request $20 per unit per trip. Child seats and boosters are installed by the client. Divers are not allowed to install or assist in the child seat/backless booster installation. 

SECTION 28 - WAIT TIME, GRACE PERIOD, FARE ADJUSTMENTS & ADDITIONAL STOPS, LATE FLIGHTS

Once your flight has landed (if you do not provide us with your flight number the pick-up time will be used to start the grace period) or if your flight arrival time is delayed from the scheduled pick-up time, the wait time grace period of 45-minutes will begin. At minute 46, provided scheduling allows it, if the client is not outside and curb-ready for pick-up, a wait time adjustment of $30 will be added to the fare. The Wait Time adjustment will be $15 for each 15-minutes thereafter until the client is on-board or until the trip is canceled by the driver or client. Canceling a trip will not eliminate a wait time fare adjustment. The maximum standard wait period allowed is 1 hour 45-minutes.Due to our responsibility to other reserved clients, after the grace period of 45-minutes has passed, if the client is not curb-ready, we do not imply, guarantee, or warrant your trip reservation pick-up. If your flight is late/delayed and you do not notify us before your driver is dispatched, your scheduled pick-up time will be used to calculate wait time with no grace period. If a client does not notify us that their flight is delayed and a driver has a been dispatched, the wait time will begin at the scheduled pick-up time with no grace period

(c) SPECIAL EVENTS, PRIVATE TRIPS, LONG DISTANCE TRIPS: Once your driver arrives, the grace period will begin and continue for 15-minutes. On minute 16, a $25 adjustment will be added to the final fare. The Wait Time adjustment will continue $25 for every 15-minutes. Once the 15-minute grace period has passed, we do no imply, guarantee, or warrant your trip reservation pick-up.

(d) STOPS: Each stop after the first pick-up has a minimum charge of $20 and could be more depending mileage driven. Stops include but are not limited to passenger/cargo pick-up/drop-off. Restroom stops are free of charge.

(e) To be clear: If a client's flight is late more than 45-minutes, if a clients flight is landing late or arriving late or delayed after landing or delayed after arrival by or from any issue known or unknown, named or unnamed, we, SUPER RIDES INC do *NOT* imply, guarantee or warrant a pick-up. Waiting after the grace period has expired is at the sole discretion of the driver and/or dispatcher. The decision to wait or not to wait is, in most cases, predicated by the schedule. If there is time in the schedule that allows us to wait, we will exert every effort to do. Should the schedule require us to leave by the end of the grace time period to be on time for our next reservation, we will exert every effort to be back to pick-up at the earliest possible time. If we can not make the pick-up a trip travel credit towards a future un booked trip will be issued. Please see our Travel Credit section for details.

(f) While we strive to maintain a comprehensive overview of changes in flight arrivals and departures, it remains the responsibility of our clients to notify us of any modifications in their flight schedules. In the event that your flight arrives later than forty-five (45) minutes from the scheduled time, please be advised that we do not imply, guarantee, or warrant your pick-up reservation. If a late arrival results in missing your pre-scheduled pick-up, it will be necessary to re-book your transportation at a new time. Please note that a fare adjustment of $35 will be incurred in such instances. We highly recommend keeping us informed of your flight status, as this will help us ensure a smooth and efficient transportation experience. Thank you for your understanding and cooperation.

SECTION 29 - CANCELLATION, TRIP CREDIT, CHANGE & NO SHOW POLICY

(a) All reservation cancellation requests must be made by text messages or by live telephone communication only. Email cancellation requests, voicemail, voice message, and or FAX cancellation requests are not accepted.

(b) We are not responsible for passenger flights, passenger trains or cruise ships which are missed, cancelled, diverted, delayed or any other incident such as tarmac delays, baggage claim delays, or any other issue named or unnamed, known or unknown which results in a client’s failure to comply with our cancellation and or change policy. We will exert our best effort to fulfill client needs in these instances, if it is without detriment to other reserved clients, If a requested change cannot be accommodated and results in a cancellation, the client will be charged one hundred (100) percent of the fare including a 20% service fee. Changes cannot be made with our drivers. All changes must be made with a Customer Service Representative or a Dispatcher by texting or calling the office at (386) 215-2006. Text messages are preferred. (Email or FAX change and or cancellation requests are not accepted.)

(d) We are *not* responsible for acts of God, acts of nature, and or circumstances that are beyond our control including but not limited to traffic, traffic congestion, lane closures, road closures, road work, road detours, traffic accidents, flight delays, weather delays, epidemics, pandemics, and or any other circumstance known or unknown, named or unnamed, that may result in a client’s failure to comply with our cancellation or change policy.

(e) All reservations will be considered a ‘No Show’ at one 45-minutes past client’s scheduled pick-up time. If you have not contacted our office at (386) 215-2006 or met your driver by that time the Client will be charged in full for the reservation plus a 20% service fee and any other additional charges incurred.

(f) RESERVATION CHANGES. All changes must be received by text or by telephone only, a minimum of 48-hours prior to the scheduled pick-up time. Email change requests and/or FAX cancellation requests are not accepted. There is a $35 fare adjustment for same day changes. Changes cannot be made with our drivers. You must call or text the dispatch office at 386 215 2006

(g) We will exert every effort to accommodate a change, if a requested change cannot be accommodated and results in a cancellation, the client will be charged one hundred (100) percent of the fare including a 20% service fee

(h) All changes must be made with a Customer Service Representative or a Dispatcher by texting or calling the office at (386) 215-2006. Text messages are preferred. Please note you cannot change, bind, modify, or cancel a reservation my email or voicemail,

SECTION 30 - LOST ITEMS

(a) We are not responsible for items left in any vehicle, lost, or damaged. If you believe you left something in a vehicle, please call our office immediately at (386) 215-2006 so that we can try to locate it for you.

(b) We and our affiliates are not responsible for any lost items, or luggage left in a vehicle, left at any airport, left at a cruise port, or left at any pickup or drop off location. Though we and our affiliates will assist in the loading and unloading of items, the transfer of items in and out of our or our affiliate's vehicle is the sole responsibility of the client and or the client’s party.

(c) What If I Leave Something in a Vehicle?

At SUPER RIDES INC, we understand that sometimes things get left behind – whether it's your favorite jacket, a crucial work briefcase, or even a cherished book. Although our policy states that we are not responsible for any lost or damaged items, we strive to assist you in retrieving your belongings whenever possible.

If you realize you've left something in one of our vehicles, don’t panic! Simply call your local office as soon as you can. Our team will do their best to locate your item and, in most cases, we aim to reunite you with it by the end of the next business day. Please keep in mind that while we are committed to helping you, certain items, particularly those classified as biohazard (such as coffee cups, tumblers, and similar items), cannot be returned but can be picked up directly from our office.

It's important to act quickly. The sooner you reach out, the higher the chances we can find your item and facilitate its return. Additionally, please be aware that depending on the distance involved in returning your item, there may be a delivery fee.

At SUPER RIDES INC, we value your experience and want to ensure that if something is left behind, we do our utmost to make it right, and feel free to ask any questions about our policies or procedures regarding lost items.

SECTION 31 - RESERVATIONS, RATES, ACCOUNTING, BILLING & EXCESS LUGGAGE

- STANDARD SERVICE: In keeping with airport guidelines, to allow time to taxi to the gate, deplane, take the tram, collect baggage, and be outside and curb-ready your reserved pick-up vehicle will be on the airport grounds thirty (30) minutes after your scheduled flight arrival time.

Pros: Lowest cost.

Cons: If your flight is early, your reserved vehicle time will not change, and will be there 30-minutes after your scheduled arrival time.

- PREMIUM SERVICE $25: Your reserved vehicle with be on the airport grounds 30-minutes before your scheduled arrival time.

Pros: if your flight is early, your reserved vehicle will be there early, no waiting for the driver to come.

Cons: None.

- There are many variables in providing reliable quality ground transportation and it starts with the reservation. To ensure the accuracy of a reservation request that we receive, with the quality of the service we provide, we set forth the following policies. 

(a) Reservation confirmations are estimates only based on the information provided by the client at the time of the reservation request and in most cases the confirmation is rock-solid. There are however times when after the reservation is made, the client asks for additional stops $20 each, adds additional passengers $15 per person, requests custom travel routes $25, changes the destination $20, changes the pick-up time from a standard time to an overnight time $30, or changes the pick-up date from a non-holiday to a holiday 20-$50, so on and so forth. Please take the time to read through this page so you are at no time surprised by any additional charges, changes in rate structure, or cancellation guidelines.

(b) For travel to and from most major airports and cities, our standardized transfer rates apply. For travel between locations where we do not have a flat rate, an hourly and/or milage charge is calculated plus applicable fees, e.g., wait time fees, parking fees, additional stops, et cetera.

(c) All trips that are billed on an hourly basis have an hourly minimum. Hourly minimums apply for all vehicles, check with our office for current minimums. All quoted fares for reservations confirmations, as well as pick-up times are estimates only. Rates and pick-up times are subject to change. Additional charges for stops, waiting time, parking, etc. may apply. Hourly trips are billed the number of hours the vehicle is ordered once it gets to its first pick-up location, then in ½ hour increments, thereafter. The client is responsible for the full payment of any overtime charges, wait time charges, parking charges beyond the original reservation confirmation and or agreement. Final charges for trips are determined upon ride completion. A customary gratuity is suggested to all clients for all reservations. Please refer to our Gratuity Guidelines.

(d) Full payment is made at the time of the reservation booking. We accept MasterCard, VISA, American Express, Discover, Zelle, and Cash.

(e) The base rate does not include parking, wait time, additional child car seats or backless boosters, additional stops, route changes, holiday, weekend, or late night/early morning adjustments, driver gratuity, or any other applicable fees, if any.

(f) Reservation confirmations fares are estimates only on the base fare. The client’s final fare may be higher than the reservation confirmation. All rates are calculated in local currency and billed in U.S. dollars or at the prevailing exchange rate, rates may vary. In booking a reservation, you authorize us to bill you accordingly or charge the credit card provided for the services rendered at the rates given at the time of reservation and any charges incurred during the trip, if any.

(g) Corporate/Business accounts: Full payment is made at the time of the reservation booking to a company credit or debit card. The bank card must have the name of the company on the card, otherwise it is considered a personal trip. For clients seeking reimbursement; paper, email, or text receipts are available. We accept MasterCard, VISA, American Express, Discover.

(h) For your convenience, a 20% gratuity will be added for trips twenty-five (25) miles or over, and for special events, e.g., weddings, proms, sport events, concerts, or for early morning late night pick-ups. For trips two hundred (200) miles or more a 25% gratuity will be added to your reservation confirmation and is paid at time of booking.

(i) Luggage:
SUPER RIDES INC standard luggage allowance is: two suitcases or items per person each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. SUPER RIDES INC will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage. Excess luggage more than two (2) pieces per person is an additional minimum fee of $10 

SECTION 32 - DRIVERS & VEHICLES

We reserve the right to replace vehicles or drivers at any time without notice.

SECTION 33 - GRATUITY GUIDELINES

(a) It is customary to give a gratuity in recognition of exceptional service, which you’ll receive in abundance with SUPER RIDES INC. So, should you tip your driver and how much? The short answer is yes, always, and the standard is at least 15 - 25% of the total fare cost which is consistent with the general tipping practices and rule of thumb in the car service industry.

(b) Drivers like servers, valets, the barista in your favorite coffee shop, are part of the service economy and rely on gratuity. Drivers also have many work-related expenses not factored into the rate that clients pay, such as car maintenance, cleaning fees, uniform costs, fuel for “dead miles" which is the distance your driver travels at their own expense from their last drop-off location, or from their home to pick you up. Drivers also pay their own tolls after they drop you off or on the way to pick you up. The driver of private car service as SUPER RIDES INC is expected to perform at a high level, so tipping them is the perfect way to show your appreciation.

(c) Drivers are professionals who spend considerable time accommodating their clients and ensuring that their ride goes as smoothly as possible, that encompasses everything from being on time, carrying your suitcases, opening the door for you, loading and unloading your items, assisting you with your seatbelt and seat position, adjusting the air conditioning or the radio’s volume and genre to your preferences, knowing a shortcut during rush hour— the list goes on and on and on.

(d) During the holiday season, from November 15 thru December 31 all trips will be quoted with a 18% driver gratuity. You may add more after the completion of your trip if you wish.

SECTION 34 - WHAT TO TAKE INTO CONSIDERATION WHEN TIPPING YOUR DRIVER.

Before calculating the final tip amount, think about this; did you travel late at night or early in the morning? Were you alone or with family and children? Were you traveling with a large group? If so, consider tipping more than 20%. The duration of the journey will also define the tip amount. A higher tip of 25% is appropriate if you’re taking a long trip. Also, take into consideration the time of service. Did your driver have to wait for you past midnight at the airport? Did the driver start their day at 3:00 AM to drive you safely and comfortably to your destination by 6:00 AM? Did your driver go above and beyond to help you settle into the vehicle and check in with you along the way to make sure you were comfortable? Then that’s certainly worth a good tip.

SECTION 35 -COURTESY TRIPS, REWARDS TRIPS & TRIP CREDITS

Courtesy trips, Rewards Trips, and trip credits are not transferable and are not valid for/on Special Events, Holidays, Long Distance Trips over 75 miles, Late Night or Early Morning pick-ups, trips previously booked, business/corporate trips or trips assigned to third-party independent contractors, and are subject to management approval.

SECTION 36 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at the email address in the Contacts section of our website and clearly marked in the title line: “Question about Terms of Service."

SECTION 37 - FRANCHISE OPPORTUNITIES

Have questions about purchasing a SUPER RIDES Franchise? We'll show you how. Call our office today at (386) 215-2006 or request more information at [email protected]

SECTION 38 - REMINDER

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of SUPER RIDES INC Service, use of the SUPER RIDES INC Service, or access to the SUPER RIDES INC Service or any contact on this website through which the SUPER RIDES INC service is provided, without our express written permission. 

All of our content on our website including product images, trademarks, servicemarks, illustrations, designs, icons, logos, artwork, images, slogans, video and/or audio materials are copyrights, trademarks, servicemarks, and other intellectual property herein, are owned and controlled, exclusively by us.

The SUPER RIDES INC branded vehicle silhouette logo, and slogans, "We're not just Super, We're Super Different" and "We Make It Fast, Easy and Fun" and "Book Now, Ride Happy" are Trademarks and Servicemarks of SUPER RIDES INC. 2021-2024 All Rights Reserved.